Velour Research
Frequently asked questions.
Clear answers about product records, shipping, storage, and research-use requirements.
Support desk
Ordering and documentation.
These answers cover the most common questions from research accounts.
01Who may order from Velour Research?+
Products are offered to qualified purchasers for laboratory research use only. Checkout requires confirmation of research-use intent.
02Are products intended for human use?+
No. Velour products are not medicines and are not offered for human or animal consumption.
03Where can I find a COA?+
Open the COA library and match the report to the release or lot code shown on the product record or package.
04Where are orders fulfilled?+
Orders are checked, packed, and dispatched from Orange County, California.
05How quickly do orders ship?+
In-stock orders are generally processed promptly during business days. Tracking is sent when the carrier accepts the parcel.
06How should materials be stored?+
Follow the storage statement on the individual product record and the matching documentation.
07What if a shipment arrives damaged?+
Photograph the outer package and affected contents, retain all packaging, and contact info@velourresearch.com within 24 hours.