Domestic transit
US domestic orders typically ship next business day after order confirmation. Temperature-sensitive orders are scheduled to avoid weekend delays.
Shipping
Packed cleanly,
shipped clearly.
Orders ship from Orange County, CA. Packaging is selected by storage condition and SKU requirements, and tracking is live when the carrier scans the label.
International shipping
Velour currently prioritizes fast fulfillment. Contact support for institutional shipping questions before ordering.
If a package arrives damaged
Photograph the package and email info@velourresearch.com within 24 hours. We will review it and replace qualifying damaged material.
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